Secure
When it comes to virtual communications, security is your priority — and so is ours. Our multiparty video enables you to securely visit with any representative across a variety of devices and platforms, making a variety of appointments easy to fit into your busy life — without putting your information at risk.
Compliant
Our software provides an additional level of protection to your most private data and information. With video access from any device, you can easily and conveniently consult with any resource knowing that your information is safe and sound. Our solution is compliant with GLBA, SEC, Sarbanes-Oxley and HIPAA requirements for logging, privacy and security.
Encrypted
With the constant threat of cyberattacks in the virtual world, it is more important now than ever to ensure that your private information is secure. The Virtual Engagement Portal introduces a new, higher level of encryption to safeguard your data with cradle to grave encryption and encryption of all information in transit and at rest. Your private information is safe from any potential threat.
Communicate with a representative from any device
With our easy to use portal, you can access your profile from any mobile device. Check messages from representatives, view scheduled appointments, and even consult with customer service through video chat — all from your mobile device of choice. Connected service has never been so convenient.
Manage upcoming appointments on the go
From getting the kids to and from school and juggling after school activities, we know that you have a busy schedule. The Virtual Engagement Portal simplifies your calendar by integrating all of your information in one spot — making, scheduling, and keeping appointments a breeze.
Share information in a variety of ways
Sometimes visiting virtually with a representative can require the need for a variety of ways to share information: through text, video and even sharing pictures/images. With our secure portal, communicate with customer service whichever way works best for you — without any worries surrounding security.
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Freedom in Scheduling
As a representative with a busy and complex schedule, it's important to be able to make schedule changes on the fly. With its robust calendar functionality, the Virtual Engagement Portal puts you in control of your own virtual schedule — allowing you to help customers more efficiently. With virtualization, you can service multiple consumers within a defined window of time, increasing your efficiency.
Customer Queueing
Create new virtual resources such as virtual rooms with the portal's customer queuing capabilities. Video visits from our portal allow you to satisfy more customers rapidly — and in higher volumes — eliminating transition time between rooms or calls. The Virtual Engagement Portal enables you to queue consumers through multiple overlapping internal resources when virtual queue conditions exist.
Secure Compliance
With a high degree of security, your customers can rest easy knowing that their private information is in good hands. The portal is fully certified, which gives consumers peace of mind and yourself the confidence in the protection of their confidential data.
Save time with mapping local resources
Save both your customers and yourself time by virtualizing local resources. The Virtual Engagement Portal enables you to create new virtual resources such as virtual "rooms" that allow for expedited services to consumers.
Allow both new and existing customers to schedule appointments — when it's convenient for them
Easily accept appointment with customers that are new to your service with the portal's capability to allow unauthenticated users to schedule appointments with a service representative of their choice. Expand your business and provide unlimited flexibility to your clients.
Virtualize the experience of your customers while simplifying your service.
Strategically manage your own schedule while simultaneously simplifying the schedules of your consumers. Our virtual portal gives you the freedom to work virtually while satisfying a higher number of customers and eliminating transition time and distractions.
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Please fill out the form below then click Start Visit button. After you click the Start Visit button you will be prompted to download a small program. Please accept and run the program.